Please contact us as soon as you discover this and we will resolve this on a case by case basis. What happens if I receive an incorrect item or have a missing item? So please select express post to avoid this as there is nothing we can do otherwise. If you are in QLD, WA or NT and order by standard post, there is a high chance items will arrive melted, even with an ice pack and insulated wrap. If however, we have placed an ice pack and bubble wrap in your order then we cannot refund melted items as we highly recommend selecting express post to ensure you get your order in a timely matter. We will also require images of the item/s. If we have not placed an ice pack and insulated bubble wrap in your order, then that is on us and the item will be partly refunded (melted items can still be eaten so you will receive a 50% refund). Without images, we will not be able to do anything. Please make sure you take pictures as soon as you see that your order has been damaged. However, if your order has been damaged during transit and is no longer edible then please contact us immediately so that we can resolve this for you. We currently accept Visa/Mastercard, PayPay, Afterpay, ZipPay, Humm, Latitude Pay, Shop Pay, Shopify Pay, Google Pay and Apple PayĪs stated in our Shipping policy, we do not offer refunds on melted items. Send your requests through to our Facebook, Instagram or via email: are your payment options?
We sure do! New products arrive weekly and these happen due to your requests. All orders are packed within 48 hours of being placed. If you head to the Australia Post website you will be able to calculate an approximate time of how long it will take. This is so that your order is not sitting at the depot over the weekend. We do not pack and post orders placed from Thursday night until after the weekend. This depends on a number of aspects including where you are located, the time of year and the day of the week you order. WA & NT is currently higher priced due to shipping delays and 40% increase by Aus Post We charge a $10.99 Australia wide for parcels 3kg and under and $15.50 for parcels over 3.5kg across Australia.
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